FREQUENTLY ASKED QUESTIONS

 

What is PupFitter’s warranty/return policy?

Our warranty/return policy is simple. If at any time a product from PupFitters fails to meet your expectations just return the item for a full refund of the purchase price. No exclusions, limitations, games, or fine print.

How are products shipped? Most orders are shipped same day via U.S. Priority Mail.

Where are PupFitter’s Products Manufactured?

Making a world-class product is not easy. Superior manufacturing operations require excellent facilities, state of the art tooling, skilled production workers, intelligent production supervision and astute management. Of course we have none of these. As such, PupFitters contracts out all of our production. Whenever possible we use American suppliers and contractors. PupFitters leashes are 100% made in the U.S.A.

Do your leashes come in colors other than black?

Yes and No-- How’s that for a straight answer? Maybe I should run for office. Well the truth is we can make leashes in a variety of colors (we even make multi-colored leashes). However, at the moment we keep only black leashes in stock.

Why do you favor black leashes?

After exhaustive scientific research we concluded that black is the optimal color for a quality dog leash. Well it wasn’t exactly scientific research. I just asked the girls down at the post office which color they liked the most. The girls said black is best because:

1) Black goes with everything and;

2) Black makes you and your dog look slimmer

I’m not sure if that’s true; but who am I to question the collective wisdom of our female postal workers? The way I see it black was good enough for Johnny Cash, so it’s good enough for me.

Why don’t you just stock leashes in all colors?

I could bore you with a rational explanation involving “just in time” inventory control and economic order quantity models, but that would all be a bunch of baloney. The truth is I am just too dumb to keep track of all those different leashes.

I am and always have been a hopelessly disorganized person. Despite sizeable investments in storage systems and organization seminars, my office looks like it was ransacked by a gang of chimpanzees. I have also frittered away weeks (maybe even months) of my life looking for keys, glasses, wallet, important documents, etc. I envy all of you who are blessed with the “neatness gene” and have organized work spaces and uncluttered homes.

Anyway stocking all colors would increase our inventory dramatically. Of course, I could always let someone else keep track of all those different products. However my assistant is already in charge of just about everything. If I give her one more thing to worry about I might push her over the edge. I could try hiring more staff, but it took me two decades to find just one person who is both smart enough to handle business operations and crazy enough to put up with me.

Will you do custom work?

Yes we do custom work. In fact, we’ll do almost anything to avoid getting real jobs.